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Specified Commercial Transaction Information

Website Name: 2nd Street
Domain: brandoffss.shop

Company Name: Yegolds Technology Co., Limited
Established: July 2018
Address: 4 Place Henri De Turenne, 66000 Perpignan, France

Sales & Operating Entity: HK Yegolds Technology Co., Ltd
Address: RM 1002, Easey Commercial Building, 253–261 Hennessy Road, Wanchai, Hong Kong

Operations Manager: Sato Hana
Phone Number: 050-3631-8185
Email: service@yegolds.com

Business Hours

Orders: 24/7 (Online)
Customer Support: 9:30–12:00 / 14:00–18:00
Closed on weekends and public holidays
Contact method: Email or phone

Ordering Method

Orders are placed online via the website.

Payment Methods

All orders must be completed via online payment at checkout.

Payment Deadline

Payment must be completed at the time of purchase.
Unpaid orders will not be processed.

Product Pricing

Prices are displayed individually for each product.

Note: Prices do not include shipping fees, transaction fees, or any applicable customs duties.

Additional Costs

Payment processing fees
Shipping fees

Shipping Options:

Economy Shipping: ¥790 (tax included)
International EMS: ¥1,590 (tax included)

Shipping & Delivery

Orders are typically shipped within 5–7 business days after payment confirmation
Shipping carriers: Sagawa Express and Japan Post
Orders with multiple items may be shipped separately
Orders placed after Friday 12:00 PM will be processed the following Monday

After shipment, a tracking number will be sent via email.
Please ensure your email address can receive notifications.

Customers can track their shipment using the tracking number or contact us via email/phone.

Return & Exchange Policy

Returns are accepted in the following cases:

Defective products
Damage during shipping
Incorrect items delivered

In these cases, return shipping costs will be covered by us.

Return Conditions

Items must be unused
Requests must be made within 7 days of delivery

If a defect is found, please contact us at service@yegolds.com within 7 business days.
Requests after this period will not be accepted.

If confirmed as defective or incorrect, we will offer a replacement or refund.

Non-Returnable Cases

Missing tags or labels
Requests made after 7 days
Used, altered, washed, or cleaned items
Items with odors, stains, or scratches caused by the customer
Returns due to personal reasons (e.g., size, color preference)

Note: Returns for personal reasons are generally not accepted. Even unused items may be declined if they meet quality standards.

Return Process

Please contact us via email or your account message system before returning any item.

Provide:

Order details
Reason and detailed description of the issue
Product photos (full item and defect area, clear images required)

After confirmation, we will respond within 2–3 business days.

Undelivered / Returned Orders

If a package is returned due to:

Failure to receive
Refusal to accept
Incorrect address

Please contact customer support if you wish to have it reshipped.

Refunds

Refunds will be issued based on the actual amount paid
After receiving and inspecting the returned item, refunds will be processed within approximately 1 week (excluding weekends and holidays)
Refund processing fees will be covered by us

Important Notes

You must contact customer support before returning any item.
Returns sent without prior notice will not be accepted.

Customs Duties & Taxes

Customers are responsible for any customs duties or taxes incurred during import.
We provide support until shipment is dispatched but are not responsible for customs procedures.

Terms of Use

By using this website, customers are deemed to have agreed to our Terms of Use.
Please review them carefully before placing an order.

Privacy Policy

We store and protect personal information in accordance with our Privacy Policy.